Customer Support

AI-assisted support workflows

Resolve more, faster — without losing the human touch.

Book a callAll use cases
-30s
handling time per request
24/7
first-line coverage
45%
tickets auto-resolved

Claude drafts responses, surfaces the right knowledge, and handles routine tickets end to end, so your agents spend their time on the conversations that need them. SNCF cut handling time by 30 seconds per request.

How Claude helps

  • Suggested replies

    Draft on-brand answers grounded in your help centre and past resolutions.

  • Autonomous agents

    Resolve common requests end to end, escalating cleanly when judgment is needed.

  • Knowledge surfacing

    Pull the exact article or policy an agent needs, mid-conversation.

  • Quality loops

    Analyse transcripts to find gaps and continuously improve responses.

A typical workflow
  1. 01

    Connect your knowledge

    Claude is grounded in your help centre, macros, and resolution history via MCP.

  2. 02

    Assist or resolve

    Routine tickets are answered automatically; complex ones arrive pre-summarised for an agent.

  3. 03

    Learn and improve

    Every interaction feeds quality analysis that sharpens the next response.

Security & governance
Anthropic Partner

Customer data stays in your environment. Claude runs with zero data retention and EU residency, and only accesses the systems you connect — under your access controls and audit logging.

Explore other functions

Bring this to your team

Model the impact on your own ticket volume.

Book a call[email protected]